Something not working?

Write to hello@halopen.com. It reaches the person who builds Halopen, not a queue.

The fastest route is from inside the app: the menu-bar icon → Get help…. It opens an email already filled in with your Halopen version, your macOS version and which transcription mode you were using — the things we would otherwise have to ask you for. It never includes your transcripts, your audio, or any file paths.

Writing directly works just as well. If you do, your Halopen version helps — it's at the bottom of the menu-bar menu. So does the last thing you saw Halopen say, if it said anything.

What helps

• — What you were doing, and what happened instead.
• — Which app you were dictating into.
• — Whether you were on Cloud or On-device (Settings → Transcription).

Please don't send transcripts or recordings. We don't keep your dictation and we'd rather not receive it either — the details above are enough.

Already answered

Permissions, the fn key, billing, and how the modes differ are covered in the FAQ. Write anyway if it's faster for you — that's what the address is for.

Billing

Manage or cancel a subscription any time from your account. Cancelling keeps Pro until the end of the period you've already paid for.

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